wilson365 Terms and Conditions

1. Definitions and Introduction

The meanings of the following terms used in these conditions are given below:

• "Platform" refers to the wilson365 website, mobile version and all related services.
• "User" refers to any person registered on the platform or using its services.
• "Account" refers to the user's registered wilson365 profile.
• "Bet" refers to any betting or gaming activity conducted on the platform.
• "Bonus" refers to any promotional reward offered by wilson365.

wilson365 provides a safe and reliable online betting and casino service for users in Bangladesh. Our goal is to maintain a transparent, fair and responsible gaming environment.

2. Eligibility and Account Registration

2.1 Age Requirement

To open an account on the wilson365 platform and participate in any gaming activity you must be at least 21 (twenty-one) years of age. We may request proof of age at any time and reserve the right to suspend an account if satisfactory proof is not provided.

2.2 Registration Terms

• Each person may open only one account.
• All information provided at the time of registration must be true, accurate and complete.
• Opening an account using another person's identity or information is strictly prohibited.
• It is the user's responsibility to keep their account login details confidential.
• If multiple accounts are found under the same person's identity, all accounts may be closed.

2.3 Change of Information

If any of your personal details change, please notify the wilson365 support team immediately. wilson365 is not responsible for any issues arising from the provision of incorrect information.

3. Deposit and Withdrawal Policy

3.1 Deposit Rules

The minimum deposit amount on wilson365 is ৳500. We support the following payment methods: bKash, Nagad, Rocket and Upay.

3.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: generally 15 minutes to 2 hours.
• Withdrawals can only be made using the same method that was used for the deposit.
• Wagering requirements must be met before withdrawing bonus winnings.
• Withdrawals may be held if identity verification has not been completed.

3.3 Suspicious Transactions

If money laundering or fraudulent activity is suspected, wilson365 reserves the right to suspend or cancel any transaction and to notify the relevant authorities.

4. Bonuses and Promotions

4.1 Welcome Bonus

New members will receive a welcome bonus of up to 120% on their first deposit, up to a maximum of ৳5,000. For example:

• ৳1,000 deposit → ৳1,200 bonus → total balance ৳2,200
• ৳10,000 or more deposited → maximum ৳5,000 bonus → total balance ৳15,000

4.2 Wagering Requirements

A 10x (10 times) wagering requirement must be met before the welcome bonus can be withdrawn. This means you must place bets totalling 10 times the bonus amount. Example: for a ৳1,200 bonus, a total of ৳12,000 in bets must be placed.

4.3 General Bonus Terms

• Each bonus offer has its own validity period which is stated on the offer page.
• A bonus cannot be used in combination with any other offer unless specifically stated.
• If bonus abuse or an attempt at fraud is detected, the bonus will be cancelled.
• wilson365 reserves the right to modify or cancel any bonus offer at any time.

5. VIP Program and Cashback

wilson365's VIP program has three levels. Through regular play you can advance to higher levels and receive special benefits.

• Bronze: up to 0.5% cashback per week.
• Silver: up to 1.0% cashback per week.
• Gold: up to 1.5% cashback per week and priority support.

VIP level determination is at the discretion of wilson365. Cashback is credited to active accounts every Monday and wagering requirements also apply to it.

6. Prohibited Activities

The following activities are strictly prohibited on the wilson365 platform:

• Operating multiple accounts.
• Placing bets using any software, bot or automated method.
• Using another person's account or transferring an account to a third party.
• Abusing the bonus system or employing a deliberate strategy to extract bonus funds.
• Intentionally exploiting any technical error in the platform.
• Interfering with the platform's security systems.
• Engaging in fraudulent conduct towards other users.

If any such activity is detected, the account will be permanently closed and all balances may be forfeited.

7. Betting and Gaming Rules

7.1 Betting Limits

Minimum and maximum bet limits are set separately for each game or betting market and are stated on the relevant page. wilson365 reserves the right to change these limits at any time.

7.2 Bet Cancellation

wilson365 reserves the right to cancel bets and refund amounts paid in the event of a technical error, publication of incorrect odds or other unforeseen circumstances.

7.3 Live Betting

wilson365 will not be responsible for losses caused by connection drops or delays during live betting activity. Live odds in cricket, football and other sports change according to market conditions.

8. Privacy and Data Protection

wilson365 is committed to protecting your personal information. Your information is kept secure using SSL encryption and modern security technology. To learn more about how we handle your data, please read our Privacy Policy.

wilson365 does not sell or share your personal information with any third party. However, information may be shared with the relevant authorities when required by legal obligations or for the prevention of fraud.

9. Responsible Gaming

wilson365 firmly believes in responsible gaming. We place the highest priority on the health and wellbeing of our users.

• Users can set self-imposed deposit limits.
• There is an option to take a temporary break or permanently close your account.
• wilson365 works with organisations related to gaming addiction.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Account Suspension and Closure

10.1 Suspension by wilson365

wilson365 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Violation of these Terms.
• Fraudulent or suspicious activity.
• Provision of false information.
• Underage user.
• Legal obligations.

10.2 Closure by User

You may request account closure at any time by contacting wilson365 live chat or emailing [email protected]. You will be given the opportunity to withdraw any valid balance before closure.

11. Dispute Resolution

In the event of any dispute or complaint, please contact the wilson365 support team first. We aim to resolve all complaints fairly and promptly.

How to submit a complaint:

• Contact us directly via live chat (Bengali support available 24/7).
• Send a detailed email to [email protected].

wilson365 aims to respond within 7 business days of receiving a complaint. Complex cases may take additional time and the user will be informed in such cases.

12. Limitation of Liability

wilson365 is not liable for:

• Losses caused by internet connection drops.
• Delays or failures caused by third-party payment service providers.
• Login details being exposed due to the user's own negligence.
• Unexpected technical issues or server downtime.
• Odds changes due to market movements.

wilson365 continually works to improve service quality and resolves any technical issues as quickly as possible.

13. Changes to Terms

wilson365 reserves the right to change these terms and conditions at any time. Users will be notified by email or through the platform in the case of significant changes.

Continued use of the platform after any changes will be taken to mean that you have accepted the new terms. It is therefore recommended that you review this page regularly.

14. Contact and Support

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Bengali support available 24/7.
• Email: [email protected]

Our support team speaks Bengali and is always ready to help resolve any issue you may have.